Documents - HAB VRQ Short Courses The following documents are only relevant to centres offering the following HAB VRQ short courses: VRQ11 - HAB Level 1 in Hospitality Customer Service VRQ12 - HAB Level 1 in Hospitality Selling VRQ13 - HAB Level 1 in Conflict Handling VRQ14 - HAB Level 1 in Customer Service VRQ15 - HAB Level 1 in Selling VRQ07 - HAB Level 2 in Conflict Handling and Prevention VRQ08 - HAB Level 2 in Customer Service Forms and documentation The centre support manual - level 1 The centre support manual - level 2 Obtaining duplicate certificates Instructions and terms and conditions for registering unnamed candidates Qualifications Update Form VRQ test details form Policy and Procedures VRQ centre code of practice HAB VRQ Short Courses Appeals Process VRQ Malpractice and Suspected Malpractice policy HAB VRQ remarking policy Customer service statement Moderation guide for HAB VRQ awards HAB VRQ equal opportunities policy VRQ result enquiries About us News Forms and Documents HAB Updates Qualifications Price List Q Number List Europass Centres Seeking Approval GOLA Policies and Procedures Assessment Strategies HAB VRQ Short Courses Login to HABZone Contact us   HAB is a division of the City and Guilds of London Institute