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QCA code: 100/6058/3
Certification end date: 31/7/2012
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Download the H284 framework document - which shows mandatory and optional units.
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Please note: For this qualification you have the option of using HAB or City & Guilds candidate packs. By default, centres who receive packs will receive HAB materials. For City & Guilds candidate packs please click here to visit the City and Guilds page on qualification 4543.
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1CS105 : Provide customer service within the rules
1CS101 : Prepare yourself to deliver good customer service
2CS201 : Give customers a positive impression of yourself and your organisation
2CS202 : Promote additional products or services to customers
2CS203 : Process customer service information
2CS204 : Live up to the customer service promise
2CS205 : Make customer service personal
2CS206 : Go the extra mile in customer service
2CS207 : Deal with customers in writing or using ICT
2CS208 : Deal with customers face to face
2CS209 : Deal with customers by telephone
2CS210 : Deliver reliable customer service
2CS211 : Deliver customer service on your customers’ premises
2CS212 : Recognise diversity when delivering customer service
1CS106 : Recognise and deal with customer queries, requests and problems
2CS213 : Resolve customer service problems
2CS214 : Develop customer relationships
2CS215 : Support customer service improvements
2CS216 : Develop personal performance through delivering customer service
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If you are interested in becoming approved with City & Guilds for an award similar to this, please see our becoming approved page.
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