VRQ08 HAB Level 2 Certificate in Customer Service VRQ Level 2 are 45-hour courses, where students complete a set assignment paper. Marking is handled by your assessors, and then moderated internally and by HAB examiners. Syllabus and prospectus VRQ08 - Customer Service Syllabus VRQ Level 2 Prospectus Further information and documents See our VRQ documents page for further information. If you are interested in becoming approved for HAB VRQ Short Courses, please see our How to become approved section. About us News Forms and Documents HAB Updates Qualifications Price List Q Number List Europass Centres Seeking Approval GOLA Policies and Procedures Assessment Strategies HAB VRQ Short Courses Login to HABZone Contact us   HAB is a division of the City and Guilds of London Institute