VRQ14 HAB Level 1 Introductory Certificate in Customer Service (Service Sector) VRQ Level 1 qualifications are 1 day courses that are tested by a true / false test paper. The test is typically run on the same day, but can be run on a day after the course. Syllabus, sample pack, prospectus and tutor requirements VRQ14 Syllabus Sample Delegate Pack Joint Prospectus for Level 1 Generic and Hospitality VRQs VRQ Tutor Requirements Further information and documents See our VRQ documents page for further information. If you are interested in becoming approved for HAB VRQ Short Courses, please see our How to become approved section. About us News Forms and Documents HAB Updates Qualifications Price List Q Number List Europass Centres Seeking Approval GOLA Policies and Procedures Assessment Strategies HAB VRQ Short Courses Login to HABZone Contact us   HAB is a division of the City and Guilds of London Institute